Utilities & Infrastructure

UIM – manages the utilities, infrastructure and superstructure assets of DWC. It performs distinct roles that allow DWC to function as an independent city supporting the functions of controlling the construction of infrastructure, construction of buildings and amenities as master developers and the construction and operations of facilities by the investors in DWC. DWC being the home of Al Maktoum International Airport, UIM manages all the fire safety matters of the city and the General Aviation areas of the airport in coordination with the relevant agencies.

UIM has 3 distinct functions that incur costs in its operation and generate revenue. They are as follows:

Utilities Management

This unit operates the District Cooling Business of DWC and manages the Main electrical substations along with its standby Gas turbine generators.

In the residential city development, the buildings are regulated to subscribe to DWC district cooling system for their chilled water needs for air-conditioning. This unit develops set of guidelines and regulations for compliance of the chilled water connections to the buildings. It reviews all design drawings supervises final chilled water connections to the buildings and has the energy meters calibrated. It publishes applicable fees for connection of the chilled water to the building and tariff for its consumption. It invoices the customers as subscribers to this utility and ensures with DWC accounts for collection of the charges.

This unit also operates and maintains the main electrical high voltage distribution to the airport facilities including maintaining the standby power generation. It records the consumption of electricity and bills the airport operator for its consumption with a mark up for providing added value service of ensuring availability of standby power in the event of outages from the main utility provider.

It develops and interacts with Dubai Electricity & Water Authority to facilitate providing electricity to DWC customers and determines the customers connected load to recover the costs incurred by DWC in developing the electrical infrastructure by way of invoicing the customers for the electrical infrastructure fee.

It constantly monitors the electrical demand build up along with DEWA and coordinates with the DWC business units for new demand.

Infrastructure Management

This is the role of municipality plus roads and transport authority combined to manage the maintenance and operation of all the roads that are developed by DWC. It maintains roads, street lights, landscaping, water features, and all its underground services that include the storm water drainage, fire water / irrigation water network, sewage network, the storm water pumping stations, reservoirs and the sewage treatment plant.
It annually publishes costs incurred towards these activities and declares unit rate to be charged to the businesses and resident community to recover these costs as community services charges on prorate basis of the plot/land or built up area as applicable.

Sewage network and STP operations: It regulates the sewage connections of all customer facilities to the network. It operates the STP to produce effluent water to feed the fire water network of DWC.
Additionally the fibre optic cable network supporting the IT & T services of and Radio network of DWC, it’s licensing requirements is managed and maintained by UIM.

Assets Management and Business Support

UIM being the main engineering arm of DWC, it receives assets built by DA EP as end user, maintains a data base of all the assets and manages its life cycle. It maintains a centralized maintenance management system (CMMS). Maintains all as built information and records of the assets transferred for drawings, O & M (operation & maintenance) manuals and the underground services mapped into the GIS (geographical information system). It develops and manages SLA’s with DuServe FM which provides all Mechanical, Electrical and Plumbing maintenance services to the buildings owned by DWC on commercial outsourcing basis. It hands over rental spaces to DWC customers and takes over from them on vacating the facilities. It ensure the lease product remains intact in the process.


  1. Coordinating the Fire Safety requirements of DWC and its customer with Dubai Civil Defense for city related developments and with Airport Rescue and Fire Fighting for airport related developments in the General Aviation areas.
    It establishes processes and procedures for the customers obtaining relevant NOCs from Dubai Electricity & Water Authority (DEWA), Dubai Municipality (DM) for Environmental Control, Dubai Civil Defense (DCD) for fire safety and Dubai Civil Aviation Authority for obstacle limitation Surfaces. It establishes MoUs of all mentioned Dubai government departments here for mutual cooperation, integration of data and services. It establishes MoUs and procedures with Roads & Transport Authority (RTA) and Dubai Police for DWC roads interface to Dubai Roads, their operations and fining of defaulters.
  2. Develops operational manuals for regulating the businesses operations in DWC for Quality and adhering to their business activities. It maintains IMS certification for ISO 9001, 14001 & 18001.
  3. Supports commercial team in product development, resulting master planning, determining the operation and maintenance and it associated costs. Establishing service charge and help determine mode of levying the charge in the product offering.
  4. Supports the commercial team in attending important meeting with the customers in product offering and other innovative solutions.
  5. Supports the commercial team in getting customer feedbacks as part of the various services offering to the end users.
  6. Supports DuServe FM team in managing their external contracts in terms of providing subject expertise, CFMMS system use and business promotion with the DWC user community.